WARRANTIES

Extended warranty - guarantee

General Conditions of Warranty

Instead of the statutory warranty time period of 2 years, HEINE will grant a guarantee of 5 years from the date of the consignment of the goods ex works, concerning its equipment (excluding disposables, e.g. bulbs, single-use articles, and rechargeable batteries). Date of consignment means that HEINE hands the goods over to the transport carrier, freight forwarder or any other person designated by the Customer for the transport of the goods without loading the collecting vehicle.
The guarantee covers irreproachable workmanship, on condition of the proper use of the equipment and the observation of the operating instructions. During the warranty- and guarantee time period, errors and deficiencies arising on the equipment will be rectified free of charge, in so far as such are evidenced by defective materials, processing and/or constructional errors. Should buyer complain of a material deficiency during the warranty time period, then the onus of proof is always to be on the orderer, that the product was defective already upon receipt of the goods. The statutory warranty and the guarantee do not apply to loss or damage caused by wear and tear, negligent use, the non-employment of original HEINE components and/or spares (in particular bulbs, as these have been especially developed for HEINE instruments in accordance with the following criterions: colour temperature, useful service life, safety, optical quality and performance. The statutory warranty and the guarantee do not apply to interventions by persons not authorised by HEINE or when the operating instructions are not observed by the customer. Any modification of a HEINE product with parts or additional parts which do not conform to the original HEINE specification will invalidate the warranty for the correct function of the product and further invalidate any warranty claims which result from such a change or modification. Further claims, in particular claims for replacement of loss or damage, which are experienced otherwise than directly on the HEINE product itself, are hereby excluded.

HEINE GAMMA G5^®, G7^®, GP^®, XXL LF^® Sphygmomanometers

Instead of the statutory warranty time period of 2 years, HEINE will grant a guarantee of 5 and/or 10 years respectively, from the date of the consignment ex works, concerning sphygmomanometers excluding the accessories (outer cuff and insufflation bulbs), i.e. a guarantee of 5 years on the HEINE GAMMA G5^®/GP^®/GST^®, and a guarantee of 10 years on the HEINE GAMMA G7^®/ XXL LF^®. In regard to outer and inflator, HEINE will grant a warranty of 2 years from the date of consignment ex works.
The guarantee covers irreproachable workmanship, on condition of the proper use of the equipment and the observation of the operating instructions.
During the warranty- and guarantee time period, errors and deficiencies arising on the equipment will be rectified free of charge, in so far as such are evidenced by defective materials, processing and/or constructional errors. If an orderer complains of a material deficiency during the warranty time period, the onus is always on the orderer to proof, that the product was defective already upon receipt of the goods. The statutory warranty and the guarantee do not apply to loss or damage caused by wear and tear, negligent use, the non-employment of original HEINE components and/or spares, or not-original accessories, and to alterations and repair conducted by persons, not authorised by HEINE. Any modification of a HEINE product with parts or additional parts which do not conform to the original HEINE specification will invalidate the warranty for the correct function of the product and further invalidate any warranty claims which result from such a change or modification. Further claims are hereby excluded.

HEINE Fiber Optic Laryngoscope: Performance Guarantee

HEINE hereby grants a 5 year guarantee on its HEINE HiLite^® the Classic+, Modular+ and SANALON+ Laryngoscope models with improved light transmission, which will ensure that the illumination strength does not decline below 1000 Lux even after considerable autoclave cycles (in cases of 4000 autoclaves of a standard autoclave cycle of 134 °C and 5 min.). The performance guarantee applies to HEINE Laryngoscopes which are cleaned, sterilised, disinfected, and autoclaved in accordance with the operating instructions.