Frequently Asked Questions

How can I buy a HEINE product ?

HEINE Instruments are available through a network of authorized distribution partners world wide. To locate your local authorized HEINE distribution partner, please click here.

How can I find spare parts/instructions for use for my previous HEINE product?

If you have any questions about instructions for use, spare parts or the repair of your previous HEINE-product, feel free to contact us via the contact form. We will take care of your request as soon as possible.

What does "authorized" distribution partner mean?

An authorized distributor is a partner who has met specific criteria to be authorized by HEINE to promote, sell and provide service for HEINE products in specific territories and countries.

What does "CRI" mean?

CRI stands for Colour Rendering Index. The CRI is a scale with a maximum value of 100, indicating how accurate a light source is at rendering color when compared to a reference light source of the same color temperature. The higher the CRI, the better the color rendering ability. Lower CRI values indicate that colors may appear unnatural when illuminated by the light source.

What is the difference between Lux and Lumen?

We use lumen to compare the total amount of light output from a light emitter. We use lux to measure the amount of light output in a given area, where one lux is equal to one lumen per spare meter.

What does coaxial illumination mean?

Compact "coaxial" design ensures a completely shadow-free image and allows for excellent illumination of difficult to see areas.